Last updated: June 10, 2026
We want you to love Propal. This refund policy explains when you're entitled to a refund, how cancellations work for monthly and annual plans, your statutory rights in the EU and UK, and the exact steps to get your money back. It applies to all paid Propal subscriptions purchased directly from us. Purchases made through the Apple App Store or Google Play are governed by those stores' refund policies.
If you're new to Propal, you have a full 14 days from your first paid charge to request a refund — no questions asked. This is in addition to any statutory cooling-off period you may have under local law. To use the guarantee, just contact our support team from the email address tied to your account.
The guarantee covers your first paid subscription only. Re-subscribing after a previous cancellation does not reset the 14-day window.
Outside the 14-day window, monthly plans are non-refundable for partial months. You can cancel any time from Settings → Billing and you'll keep full access — including premium quests, AI coaching and unlimited device sync — until the end of the current billing period. After that, your account reverts to the free plan and no further charges are made.
Annual plans can be refunded on a pro-rata basis within the first 30 days. We'll deduct the value of the days you've already used (at the monthly equivalent rate) and refund the remainder. After day 30, the remaining period is non-refundable, but you can still turn off auto-renewal at any time to prevent future charges.
Lifetime plans and one-off in-app purchases (such as cosmetic badge packs) are refundable within 14 days of purchase, provided the content has not been substantially consumed.
If you're a consumer in the European Union, the United Kingdom, or another jurisdiction with a statutory cooling-off period, you have a legal right to withdraw from a digital services contract within 14 days of purchase. Those rights apply in addition to this policy and are never reduced by it.
Where required by law, by starting to use the service during the cooling-off period you agree to immediate performance and acknowledge that your right of withdrawal may end once the service has been fully performed.
We always refund duplicate, mistaken, or clearly accidental charges in full, regardless of how long ago they occurred. Please send us the transaction ID and we'll process the refund within 2 business days.
Please contact us before opening a chargeback with your bank — we can almost always resolve billing issues directly and faster. Unjustified chargebacks may result in account suspension while the dispute is investigated.
If you signed up during a free trial, you will not be charged until the trial ends. Cancelling before the trial expires prevents any charge. Promotional discounts (e.g. annual upgrade offers) are non-refundable in cash and only redeemable for service credit.
We aim to respond within 1 business day. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card issuer.
We may update this refund policy from time to time. The "last updated" date at the top of this page always reflects the most recent version. Material changes will be announced by email or in-app at least 14 days before they take effect.
Questions about a refund or billing issue? Get in touch — we read every message.
Send this directly to our billing team. Include your order or invoice ID so we can locate the charge fast — most replies go out within 1 business day.
Prefer email? Write to billing@kon.fit.