Propal is committed to making gamified fitness accessible to everyone, including people with visual, auditory, motor, cognitive and neurological disabilities. This statement explains the standards we follow, the work we've done, the gaps we know about, and how to tell us when something isn't working.
1. Our commitment
Accessibility is a first-class product requirement at Propal, not an afterthought. Every new feature goes through an accessibility review before release, and accessibility regressions are treated as P1 bugs.
2. Conformance standards
Propal aims to conform with:
- WCAG 2.1, Level AA — the global benchmark for web accessibility.
- EN 301 549 — the European harmonized standard.
- ADA Title III — the U.S. Americans with Disabilities Act, where applicable.
- Section 508 — for U.S. federal users.
Our current self-assessed conformance level is partially conformant with WCAG 2.1 AA — meaning most content meets the standard, with a small number of known exceptions listed below.
3. Accessibility features built into Propal
- Semantic HTML5 with one
<main> landmark per page and a logical heading order. - Full keyboard navigation, including visible focus indicators and skip-to-content links.
- Color contrast that meets or exceeds 4.5:1 for body text and 3:1 for UI components.
- Information is never conveyed by color alone — status, errors and progress all include text or icons.
- Descriptive
alt text for meaningful images; decorative images use empty alt. - ARIA labels on all icon-only controls (close buttons, menus, sliders).
- Respect for
prefers-reduced-motion — animations can be disabled system-wide. - Respect for
prefers-color-scheme — full dark-mode support. - Resizable text up to 200% without loss of content or functionality.
- Captions and transcripts on tutorial videos.
- Form fields with associated labels, clear error messages and inline validation announcements.
4. Assistive technology we test with
- Screen readers: VoiceOver (macOS / iOS), TalkBack (Android), NVDA and JAWS (Windows).
- Voice control: Voice Control (macOS / iOS), Voice Access (Android), Dragon NaturallySpeaking.
- Switch control and keyboard-only navigation.
- Browsers: latest two versions of Chrome, Safari, Firefox and Edge.
5. Known limitations
We're transparent about what isn't yet fully accessible:
- A few third-party widgets — particularly device-sync onboarding and embedded payment forms — may not fully meet WCAG 2.1 AA. We're working with vendors on remediation.
- Some legacy quest illustrations lack detailed alt descriptions; we're backfilling them.
- Real-time leaderboard updates may not always be announced to screen readers. A polite-live-region fix is in progress.
6. Reporting accessibility barriers
If you hit a barrier, please tell us — we treat these reports as priority bugs. The more detail the better: page URL, device, browser, assistive tech and what you were trying to do.
Target response time: 2 business days. Target resolution time for AA-blocking issues: 15 business days.
7. Formal complaints and enforcement
If you're not satisfied with our response, you may file a complaint with the relevant authority:
- EU: your national enforcement body under the European Accessibility Act (EAA).
- UK: the Equality and Human Rights Commission (EHRC).
- U.S.: the Department of Justice ADA Information Line.
8. Ongoing work
This statement is reviewed at least every six months and after any major release. The "last updated" date above reflects the most recent review.